Refund policy

Return & Refund Policy

Last Updated: (29/5/2026)

At (Ecomlico), customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below for information regarding returns, exchanges, refunds, and damaged items.

1. Return Eligibility

To be eligible for a return, items must:

Be returned within (30 days) of delivery
Be unused, unworn, and in original condition
Include original packaging, tags, and accessories
Be accompanied by proof of purchase or order confirmation

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers must initiate a return request within (2 days) from the date the order is delivered.

Return requests submitted after this timeframe may not be eligible for approval.

To request a return, please contact us at:
(Ecomlico347@gmail.com)

Include:

Order number
Reason for return
Photos of the product (if applicable)

3. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method
Refund processing may take up to (90 days)
Banking or payment provider delays may affect when funds appear in your account

Depending on your payment provider, additional processing time may apply.

4. Exchange Options

We may offer exchanges for:

Damaged products
Defective items
Incorrect products received
Size or variant replacements (if applicable)

Exchange requests must be submitted within (7 days) of delivery.

Availability of replacement products cannot always be guaranteed and depends on stock availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within (7days) of receiving your order.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos of the item and packaging
A brief description of the issue

Once verified, we may offer:

Replacement
Exchange
Store credit
Full or partial refund

depending on the situation.

6. Non-Refundable / Non-Returnable Items

Certain items may not be eligible for return or refund, including:

Personalized or customized products
Perishable goods
Intimate or hygiene-related items
Gift cards
Downloadable or digital products
Clearance or final sale items

Additional non-returnable items may be clearly marked on the product page.

7. Return Shipping Costs

Return shipping responsibility may vary depending on the reason for the return.

If the return is due to a customer preference (such as ordering the wrong item), the customer may be responsible for return shipping charges.
If the item is damaged, defective, or incorrect, (Ecomlico) may cover the return shipping cost.

Shipping charges paid during checkout are generally non-refundable unless otherwise stated.